Secondly, open Internet Explorer click on "Tools" and select "Internet Options" in the drop down menu. A window will open, select the "Advanced" tab. At the bottom you will see "Reset Internet Explorer Settings", click on "Reset...". Be aware that by doing this all your cookies, temporary files and add-ons will be deleted and/or disabled. Close Internet Explorer.
Reopen Internet Explorer, you should be redirected to a welcome page. Do NOT turn on automatic Phishing Filter, this is critical, if you do turn it on you need to go back to step 1. Please note that you can be asked if you want to turn on the automatic Phishing Filter at any time during your browsing experience, do NOT turn it on.
QUESTION : I can't access the stream, all my configurations are up to date including my browser my Flash Player. I can't connect at all.
Are you listening from home or from the office?
If it's from the office: You should ask your network administrator if they have blocked the stream URL in the firewall office.
If it's from home: Are you using any kind of firewall, antivirus or parental control? If yes, try to disabled it and try again, to make sure that it's not one of theses software that creates the problem.
If you can listen to the stream after you have turn it off, that means that you have to change your settings in order to be able to listen to the stream.
QUESTION : I can't see the Activity Status bar at the bottom of the player showing my streaming minutes, leaderboard, activity, trophy case and login status.
Please try one of the following procedures depending on the browser you are using:
Click Tools in the upper right hand area of your browser
Find and click Internet Options
Go to the Privacy tab and click Advanced
Check Override automatic cookie handling (if it isn't already)
Make sure First-party Cookies are set to Accept
Set Third-party cookies to Accept
Click the Wrench Icon -> Preferences
Click the Under the Hood tab
Click Content settings...
Choose Allow local data to be set
Make sure Block all third-party cookies... and Clear cookies... are unchecked
Windows: Go to Tools -> Options
Mac: Go to Firefox -> Preferences
Click the Privacy tab
Under History, select Use custom settings for history
Check both Accept cookies from sites and Accept third-party cookies
Windows: Go to Edit -> Preferences
Mac: Go to Safari -> Preferences
Click the Security tab
Under Block Cookies, select From third parties or advertisers or Never
If third party cookies are blocked:
Using exceptions aren't necessary when third party cookies are blocked with Safari
If you still can't hear anything after checking the preceding elements, please send us a message:
Please fill in the form below to open a new ticket.